Refund policy

Thank you for shopping at MorningTheory. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

You have 30 days from the date your package is marked delivered by the tracking system to request a return or exchange. If 30 days have passed since your delivery date, unfortunately, we cannot offer a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in its original packaging, including all tags, accessories, and manuals.

  • You must provide a valid receipt, order number, or proof of purchase.

3. How to Initiate a Return (Important)

PLEASE DO NOT ship your return back to the address listed on your original shipping box, label, or our physical contact address. Returns shipped without prior authorization cannot be tracked or processed, and a refund will not be issued.

To start a return, please follow these steps:

  1. Contact Us: Email our customer support team at morningtheorystore@gmail.com with your Order Number, the item(s) you wish to return, and the reason for the return.

  2. Receive Authorization: If your return is approved, our support team will email you a Return Authorization Number (RMA) along with the exact warehouse/return address for your specific item.

  3. Ship Your Item: Package the item securely with your RMA number clearly written on the outside of the box or on a paper slip inside, and ship it to the provided address.

  4. Provide Tracking: Reply to our email with your return tracking number. Return tracking is required to confirm delivery and process your refund.

4. Return Shipping Costs

  • Customer Responsibility: For standard returns (buyer's remorse, wrong size ordered, changed mind), the customer is responsible for paying all return shipping costs. Shipping costs are non-refundable.

  • Store Responsibility: If the return is due to our error (defective item, damaged during transit, or wrong item sent), we will provide a prepaid return label or cover the shipping fees.

We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that the warehouse will receive your returned item without valid tracking.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you received the wrong item:

  1. Contact us immediately at morningtheorystore@gmail.com within 7 days of delivery.

  2. Include clear photos or videos of the damaged product and the shipping packaging, along with your order number.

  3. Once verified, we will immediately ship out a free replacement or issue a full refund—often without requiring you to ship the damaged item back!

6. Refunds & Processing Time

Once your return is received and inspected by the return warehouse, we will notify you via email of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed immediately back to your original payment method (Credit/Debit Card, PayPal, Shopify Payments, etc.).

  • Processing Time: Please allow 3 to 10 business days for your bank or credit card company to post the refund to your account after it has been issued.

Questions & Support

If you have any questions about our return policy or need assistance with an order, please contact us: morningtheorystore@gmail.com